For Patients
Whether you are a new patient or a returning one, here are some tips to ensure your appointment process is as seamless as possible.
Plan your appointment
- You will usually be referred by your family doctor, nurse practitioner or another specialist.
- Once we receive the referral, our team reviews it and contacts you to book an appointment.
- We will let you know if you need any blood work, imaging or forms completed before your visit.
- Confirm appointment a few days before, either using our automated system or calling us
- If you need to cancel/reschedule your appointment, we ask you to do so no later than 24 hrs prior to the appointment.
- Please note that no-show/ late cancellation visits will be charged a fee
At your appointment
- Please arrive 10–15 minutes early to check in and complete any paper work.
- Bring your health card, an up-to-date list of medications (or the actual pill bottles) including any vitamins/supplements, and any recent lab or imaging reports if you have copies.
- If you have diabetes, bring your glucose meter, logbook, insulin pump or CGM reader/app. Please inform the receptionist that you have a diabetes device.
- You are welcome to bring a family member or support person if you find that helpful.
- Bring your questions: Write down your top 3-5 questions so we can focus on what matters most to you.
After your appointment
- We will send a detailed consultation letter with your plan to your referring provider. If you have other doctors that need to be copied on the letter, please give their details to our receptionist.
- If a follow-up visit is needed, we will schedule an appointment at checkout
- Some follow-up visits may be in-person, while others may be by phone or virtual, depending on your needs.
- Our providers will fill out Pharmacare forms for medications (as appropriate). Please note that there is fee for filling out all other forms including but not limited to extended benefits coverage forms, disability tax credit forms, employer letters, travel letters, driving forms etc.
How to Book / Referrals
Unity Healthcare is a specialist clinic and we see patients by referral. To become
a patient here:
- Ask your family doctor, nurse practitioner or specialist to fax a referral to +1-604-545-1299.
- Once your referral is reviewed, our office will contact you directly to schedule your appointment.
We are not a walk-in or emergency clinic. For urgent concerns, please contact your primary care provider, call 911, or go to the nearest emergency department.
Medication refills
The fastest way to get refills for medication would be to have your pharmacist send a fax request to our clinic (604-545-1299). The typical turnaround time for this is 3-5 business days.
Please note that most pharmacists are able to give you an urgent supply of your preexisting medications while you are waiting for refills. We are only able to refill medications prescribed by our specialists. For all other medications, please contact the appropriate clinician in your healthcare team.
Patient resources : Please check out our extensive patient education section at www.drakshayjain.com
Lab requisitions
Please contact our office if you need a new lab requisition.
1. What is Medeo?
Medeo is our clinic’s secure messaging platform, preferred over standard email servers like Gmail or Hotmail due to security concerns. Our specialists use Medeo to send instructions and lab requisitions directly to you. While signing up is optional, if you prefer to use your regular email, please inform our staff and give consent for its use as your preferred communication method.
2. How to signup for Medeo account ?
If you do not already have a Medeo account, our office will send you an email invitation to start using Medeo. Please check your spam folder if you do not see the invitation in your email inbox. If it still has not been received, please contact our office directly so our staff can assist you. Once the email is received, accept the invitation, and follow the instructions to sign up for an account. You can learn more at the link below: https://qhrtechnologies.force.com/patient/s/article/Medeo-Patient-Get-me-Started